Refund policy

30-Day Return Policy

We want your order from VistoraCo to work for you and your pet. You may request a return within 30 days after delivery.

Return eligibility

Returned items must be unused, clean, in their original condition, and include the original packaging. Items showing pet hair, scratches, stains, odors, washing, installation damage, or other signs of use might not be accepted.

Start a return

Email support@vistoraco.com with your order number and the reason for the return. Do not send an item back until you receive return instructions. Returns sent without authorization might be refused or delayed.

Damaged, defective, or incorrect items

Inspect your order after delivery. If it arrived damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photos. When the issue is verified, we will provide an appropriate replacement, refund, or return arrangement at no additional return-shipping cost.

Change-of-mind returns

For an eligible change-of-mind return, the customer is responsible for return shipping. Original shipping charges are not refundable unless the item was damaged, defective, or incorrect.

Refunds

After an authorized return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Banks and payment providers may require additional processing time.

Exceptions

Gift cards, final-sale items, personalized items, and items damaged through misuse are not returnable unless required by law. This policy does not limit rights that cannot be excluded under applicable consumer law.

Questions? Contact support@vistoraco.com.